Watch the overview
About 2 minutes. A narrated explainer; the transcript is below. The written guide includes additional detail.
Read the video text
- 0:00The training organisation needs enough credit to analyse a sample file. We will read the charge, understand a shortfall, and follow payment through to the credit record.
- 0:10Review the plan, invoice details and payment options. Use the values currently displayed for your organisation; the training figures are illustrative, not advertised prices.
- 0:21Analysis can combine a submission handling fee with a per-row charge. Whether the handling fee is already posted affects the quote for a later operation.
- 0:30Suppose a training quote contains a ten-rand handling fee and a twenty-rand row charge. The illustrative total is thirty rand; your actual rates come from the platform.
- 0:40Compare the displayed required amount with available credit before proceeding. A shortfall means funding is needed, not that the survey source should be uploaded repeatedly.
- 0:50Project reference files and alignment rechecks are free. Paid survey validation and certification charges belong to their own credit workflow.
- 0:59Use online checkout when it is available, or the Accounts route shown by the platform. The training video does not initiate a real payment.
- 1:08Returning from checkout is not the same as confirmed payment. Credits become available after the payment provider confirms the transaction.
- 1:17Confirmed online payment adds credits and generates a paid invoice. Check the organisation details and payment record before relying on the document.
- 1:26After a top-up, return to the existing submission or processing job and use the retry action shown. Payment does not automatically start processing.
- 1:36Certification can charge a positive difference between certified and processed per-row rates. Read the displayed quote; do not assume it repeats the full analysis charge.
- 1:47Pause here. Compare an illustrative thirty-rand quote with twenty rand available. Identify the shortfall and explain what you must do after confirmed funding.
Fund one validation task
The training organisation needs enough credit to analyse a sample file. We will read the charge, understand a shortfall, and follow payment through to the credit record. Review the plan, invoice details and payment options. Use the values currently displayed for your organisation; the training figures are illustrative, not advertised prices. Analysis can combine a submission handling fee with a per-row charge. Whether the handling fee is already posted affects the quote for a later operation.
Example: an illustrative quote
Suppose a training quote contains a ten-rand handling fee and a twenty-rand row charge. The illustrative total is thirty rand; your actual rates come from the platform. Compare the displayed required amount with available credit before proceeding. A shortfall means funding is needed, not that the survey source should be uploaded repeatedly. Project reference files and alignment rechecks are free. Paid survey validation and certification charges belong to their own credit workflow.
Choose the available top-up route
Use online checkout when it is available, or the Accounts route shown by the platform. The training video does not initiate a real payment. Returning from checkout is not the same as confirmed payment. Credits become available after the payment provider confirms the transaction. Confirmed online payment adds credits and generates a paid invoice. Check the organisation details and payment record before relying on the document.
Resume the intended action
After a top-up, return to the existing submission or processing job and use the retry action shown. Payment does not automatically start processing. Certification can charge a positive difference between certified and processed per-row rates. Read the displayed quote; do not assume it repeats the full analysis charge.
Separate cost, credit and processing
An illustrative R10 handling fee plus 100 rows at R0.20 gives R30. If only R20 is available in that example, the shortfall is R10. These teaching numbers explain the calculation and are not the current price list; use the platform’s pricing and transaction details for an actual purchase.
Payment confirmation and completed analysis are separate events. Inspect the recorded payment and existing file state before retrying. Retain invoice and transaction references so that a billing question can be reconciled without creating duplicate submissions.
Practise and check your interpretation
Pause here. Compare an illustrative thirty-rand quote with twenty rand available. Identify the shortfall and explain what you must do after confirmed funding.
The illustrative quote is R10 handling plus 100 rows at R0.20, totalling R30. With R20 available, the shortfall is R10. These are training values, not a price offer. Wait for confirmed funding, then return to the existing submission and use Run analysis or Retry analysis. A payment redirect alone is not confirmation, and funding does not automatically start analysis. Reference registration and alignment rechecks are free.
Use the signed-in onboarding library to record viewing progress and return to unfinished lessons. Watching the public article is useful for reference, but does not update your account’s lesson completion record.
Sources and scope
This guide describes the platform workflow; it does not establish a requirement of a TMH manual. Platform review and certification are described in the product documentation.