WEBVTT

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The training organisation needs enough credit to

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analyse a sample file. We will read

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the charge, understand a shortfall, and follow

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payment through to the credit record. Review

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the plan, invoice details and payment options.

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Use the values currently displayed for your

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organisation; the training figures are illustrative, not

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advertised prices. Analysis can combine a submission

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handling fee with a per-row charge. Whether

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the handling fee is already posted affects

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the quote for a later operation. Suppose

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a training quote contains a ten-rand handling

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fee and a twenty-rand row charge. The

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illustrative total is thirty rand; your actual

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rates come from the platform. Compare the

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displayed required amount with available credit before

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proceeding. A shortfall means funding is needed,

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not that the survey source should be

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uploaded repeatedly. Project reference files and alignment

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rechecks are free. Paid survey validation and

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certification charges belong to their own credit

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workflow. Use online checkout when it is

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available, or the Accounts route shown by

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the platform. The training video does not

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initiate a real payment. Returning from checkout

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is not the same as confirmed payment.

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Credits become available after the payment provider

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confirms the transaction. Confirmed online payment adds

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credits and generates a paid invoice. Check

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the organisation details and payment record before

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relying on the document. After a top-up,

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return to the existing submission or processing

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job and use the retry action shown.

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Payment does not automatically start processing. Certification

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can charge a positive difference between certified

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and processed per-row rates. Read the displayed

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quote; do not assume it repeats the

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full analysis charge. Pause here. Compare an

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illustrative thirty-rand quote with twenty rand available.

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Identify the shortfall and explain what you

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must do after confirmed funding.