WEBVTT

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Our training organisation has funded its account

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and analysed a file. This lesson connects

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credit movements, processing charges and invoices without

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mixing them together. Read the posted balance

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and the records shown for the period.

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Reserved amounts are not deducted from this

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figure; open available credits to see what

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can be spent. A training top-up adds

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prepaid value, while an analysis charge consumes

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it. These are different events even when

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they relate to the same survey. Use

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the file or operation reference to connect

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a charge to the validation run. Check

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the rows, rate and total shown rather

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than estimating from the filename. A quote

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describes the intended charge; the posted usage

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record shows the recorded transaction. Investigate a

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difference through the operation's status and billing

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history. Open the relevant invoice and check

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its status, organisation details and date. A

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payment invoice and a usage entry answer

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different accounting questions. If the organisation's invoice

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profile is incomplete, a document may be

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provisional. Correct the underlying organisation information through

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an authorised administrator. Permission to view a

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billing record and permission to export a

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document can differ. A missing download action

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does not necessarily mean the invoice is

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absent. When querying a charge, include its

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transaction or operation reference, the file identifier

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and the displayed status. Exclude secret keys

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and unnecessary personal information. Pause here. Find

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a sample top-up and a sample analysis

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charge. Explain which record proves funding, which

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records usage, and which document you would

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give Accounts.