WEBVTT

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Harbour Roads Training has a new uploader

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who cannot find the next step. This

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lesson uses the page guide, terminology and

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service information to narrow the problem. The

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guide explains the survey-to-certificate workflow and links

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to pages available to your account. It

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is a useful starting point when the

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menu terminology is unfamiliar. A submission is

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a file and its record. A check

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template defines the expected format and checks.

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A certificate records an authorised decision; these

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terms are not interchangeable. Our sample has

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been uploaded but has not completed review.

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Use the guide to identify the processing,

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review, co-sign and final-approval steps still ahead.

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Articles and videos provide practical walkthroughs. File-format

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documentation provides more technical detail. Public verification

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checks a certificate's current record. A service-status

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page can indicate whether services respond. It

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does not prove that your account has

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permission to view a particular survey. If

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a colleague sees a page that you

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do not, compare permissions and organisation status

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with an administrator. Re-uploading a file will

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not grant the missing access. Record the

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page, file or job identifier, the exact

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visible error and the action attempted. Share

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only the information needed to investigate, without

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passwords or connection keys. Pause here. Decide

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where to investigate a template question, a

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permission problem, a failed processing job and

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a certificate-status question.